Note from Leva Duell: Kathy provides excellent information about insurance transcription. I condensed two of her articles to provide the information that is relevant for transcriptionists considering insurance transcription.
Documentation of the scene of the accident. Recorded statements of all plaintiffs, defendants and witnesses. These forms of evidence can all be transcribed to gather and analyze the facts of a potential lawsuit. Once armed with the facts, claims can be resolved appropriately and quickly.
If a customer slips and falls in a store, recorded statements should be taken to gather the facts from all involved. Plaintiffs, defendants and witnesses all offer an opportunity for the business owner to determine the facts of the incident. These recorded statements are then transcribed into a printable format that can be used in the court of law.
Acquisition of the details is time-sensitive. Litigation specialists should seek out the facts of a case as quickly as possible. (note: This means that insurance companies will want fast turn around of insurance transcripts)
Recorded statements may be taken in person or over-the-phone. These statements are designed to gather the facts.
How insurance transcription ensures that all of the facts are documented correctly.
There are two primary ways to transcribe documents. The first is verbatim transcription. Verbatim transcription should be used to transcribe recorded statements. All filler words, including “like” and “you know” are included. Compare the two transcribed sentences:
· “I uh- uh- (PAUSE) I was in the um- the- the bread aisle when I slipped on a uh- you know- a banana peel.”
· “I was in the bread aisle when I slipped on a banana peel.”
Any insurance transcription service should include all of these filler words and false starts to ensure that your company has an accurate, verbatim transcription.
The second way to transcribe a document is intelligent verbatim. This should not be used for recorded statements. Instead, it can be used for the transcription of dictation from on-the-scene investigations. For example, a litigation specialist may take a recorded to the scene of an accident and dictate her observations. The use of intelligent verbatim transcription should only be employed with the consent of the client.
Each dictation, certainly each recorded statement, is unique. Different circumstances mandate that transcription services understand the differences: the type of claim (worker’s compensation versus liability), the dialect of speakers, and the willingness of interviewees to answer questions directly.
Understanding the intricacies of these dictations is necessary not only for an accurate transcript, but also to mitigate lawsuit risk.
Each of these points is designed to provide insurance companies and business owners with a working knowledge of how insurance transcription services can be most-effectively used.
Kathy Erwin is the owner of Transcription Plus, a company that offers Transcription Services in Indiana. Transcription Plus offers insurance transcription services to insurance companies, law offices and self-insured companies.